Frequently Asked Questions (F.A.Q.)

Q. What are your office hours?

A.  Office hours vary daily.  For your convenience we are open some Saturdays.  Please check this website or contact our office for current days and hours for each office.

Q. Are you accepting new patients at both offices?

A. Yes, all of the doctors in the practice are accepting new patients.  Same day appointments are often available.  If you require a specific time and location, appointments are usually available within two weeks.

Q.  How do I make an appointment?

A.  Office visits are available by appointment only.  Appointments for follow-up visits are generally made at the time of your previous visit.  Please call us one to two weeks before your planned visit. When making appointments, please provide our staff with as much information as possible so that we can allocate the proper amount of time for your visit.
 
For acute problems, we will try to work you into our schedule on the same day that you call.

Q.  Do I need a different kind of appointment for cosmetic vs. medical visits (botox, collagen, sclerotherapy)?

A. To properly serve you, we do need to know why you will be seeing the doctor.  Certain procedures are only available at specific offices or by specific physicians.  Also, some procedures do need to be scheduled at separate visits to ensure we provide the best possible care.  When calling to make your appointment please inform us of any special needs you may have you ensure you are correctly scheduled for your treatment.

Q.  Do minors need to be accompanied by an adult when they see a doctor?

A.  Yes, all minors under the age of 18 must be accompanied by a parent or legal guardian at the first visit.  Where appropriate, a consent form can be signed to allow children to be seen without a parent or legal guardian for follow-up visits.

Q.  Will I get a reminder call before my appointment?

A.  Yes, we usually call two days before your appointment.  If there is no answer, we will leave a message if you have an answering machine

Q.  What is your cancellation policy?

A. If you are unable to keep a scheduled appointment, please call our office to cancel so that we may accommodate other patients.

Q. How are medical questions and prescription refills handled?

A.  Our nursing staff is available from 8:30 a.m. – 5 p.m. daily, as well as during our Saturday hours to answer medical questions and handle your prescription refill requests.  Please feel free to call our office with any questions you may have concerning your treatment.


Q. What do I do to make a payment for a visit?

A.  To keep our fees as low as possible, we ask patients to pay for office visits at the time of service, including any co-pay or deductible amounts due.  Payment is also due at the time of service for procedures completed in our office which are not a direct benefit of your insurance coverage.

Payment must be made in a timely manner.  A service fee of $15.00 per month may be assessed to overdue accounts.

Q.  If I have a billing question, what do I do?

A.  Our billing staff is available from 8:30 a.m. – 5p.m. daily, as well as during our Saturday hours, to answer billing questions.  Please feel free to call our office with any questions you may have concerning your billing.

Q.  How are referrals handled?

A.  Patients are responsible for obtaining referrals from their primary care or other physicians as required by their insurance.  Referrals must be received in advance of the patient’s appointment in this office or brought in by the patient at the time of the appointment.

Payment for services rendered without the proper referral in our records is the responsibility of the patient.

Q.  Do you carry any skin care products?

A.  We carry several lines of skin care products to give our patients complete skin care options.  We are proud to offer product lines by Glytone, Citrix, Cutemol, Dermalogica, Kinerase, Physicians Formula and Jobst stockings.

Q. Which hospitals are you affiliated with?

A.  Our staff is affiliated with St. John Health Systems, Bon Secours-Cottage Health Services and Mt. Clemens General Hospital.

Q.  What is a dermatologist?

A.  Dermatologists are specialists in treating and improving conditions of the skin.  Dermatologists study the scientific aspects of skin cancer and diseases, including skin signs associated with internal medicine and pediatric diseases.  Board certified Dermatologists must receive at least three years dermatology residency at an approved teaching hospital and are required to pass rigorous national tests.